Refund policy

Returns and Product Issues

Because personal styling tools cannot be resold after use, we do not accept returns for changes of mind, personal preference, or minor variations in color or finish.

If your order arrives damaged, defective, or different from what you ordered, email info@swaybeauty.co within 30 days of delivery. Please include your order number and clear photos or a short video showing the product, packaging, and issue. Once the issue is verified, we’ll provide an appropriate replacement or refund.

Colors may appear slightly different depending on your screen and lighting. Minor variations in shade or finish may occur between production runs and are not considered defects. If you receive a different color than the one ordered, please contact us.

We want every customer to have a positive experience with Sway Beauty. Concerns that fall outside this policy may be reviewed individually, but a replacement or refund is not guaranteed.

Contact: info@swaybeauty.co